Refund & Cancellation Policy

Summary

• You can cancel anytime from your account settings.
• Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for.
• Subscription payments are non-refundable, except where the law requires a refund or we made a billing error.
• If your plan includes a free trial, cancel before the trial ends and you are not charged.

This policy forms part of our Terms of Service. If the two ever differ, the Terms of Service apply.

Plans

Virtual Publicist offers a Free plan and two paid plans, Grow and Pro.

The Free plan is never charged.

Grow and Pro are billed monthly or annually, as shown at checkout, and renew automatically until cancelled.

Current prices and features are listed on our Pricing page.

Free trials

Where a paid plan includes a free trial, nothing is charged when the trial starts.

Checkout shows the date of your first payment.

If you cancel before that date, you are not charged.

If you do not cancel, your first payment is taken when the trial ends and the plan renews from then on.

Plans billed at checkout without a trial are charged on the day you subscribe.

One free trial is available per customer and payment method.

How to cancel

Open Settings → Plan in your account and cancel your subscription.

You can also email info@virtualpublicist.com from the address on your account and we will cancel it for you.

Cancellation takes effect at the end of the current billing period.

You keep paid features until then. After that, your account moves to the Free plan. Your profile, saved contacts, drafts and conversation history are kept.

Refunds

Virtual Publicist gives access to software and digital services as soon as a payment is made.

For that reason, except where required by applicable law, subscription payments are non-refundable. This includes:

• partial billing periods;
• unused time, credits or features;
• renewals that were not cancelled before the renewal date;
• dissatisfaction with outreach results, replies or placements, which depend on third parties.

Billing errors

If you were charged in error, we will refund the incorrect amount to your original payment method once we confirm it. This includes:

• duplicate charges;
• a charge after a cancellation that was completed before the renewal date;
• a charge for the wrong plan or amount.

Contact info@virtualpublicist.com with the email on your account and the date and amount of the charge.

Failed payments

If a renewal payment fails, we retry it for a short period.

While the payment is outstanding, your account keeps Free plan access. Your data is not deleted.

Paid features return as soon as the payment succeeds.

Payment disputes

Please contact us before opening a dispute or chargeback with your bank, card issuer or PayPal. Most billing questions are resolved quickly by email.

While a dispute is open, we may pause paid features on the account.

Contact

For any billing, cancellation or refund question, email info@virtualpublicist.com.

Virtual Publicist, Co. 131 Continental Dr, Suite 305, Newark, New Castle County, Delaware 19713, United States